A Free Starter Toolkit for Engaging Staff in Individualizing Care
This Toolkit is a product of Pioneer Network’s National Learning Collaborative on Using the MDS as an Engine for High Quality Individualized Care, made possible with the support of The Retirement Research Foundation. The Collaborative incubated B&F Consulting’s method for engaging staff in individualizing care to improve outcomes for residents. The method first puts in […]
Effective Interpersonal Communication: A Practical Guide to Improve Your Life
Use of effective interpersonal communication strategies by nurses in both personal and professional settings, may reduce stress, promote wellness, and therefore, improve overall quality of life. This article briefly explores the concept of interpersonal communication as it relates to Maslow’s hierarchy of human needs; describes personal variables and the interaction of internal and external variables that can impact communication; and […]
TeamSTEPPS® 2.0 for Long-Term Care
The Agency for Healthcare Research and Quality’s (AHRQ) TeamSTEPPS 2.0 for Long-Term Care curriculum reflects updates to the original TeamSTEPPS in Long-Term Care curriculum, which was released to the public in 2012. Since then, AHRQ released TeamSTEPPS 2.0, an update to the original curriculum that focuses on hospital-based teams. As a result, AHRQ has sponsored […]
Delivering Good Customer Service in LTC
The fastest growing segment of the population is over age 85. With age comes many diseases, falls and accidents that often lead people to rehabilitation. Although you may associate rehabilitation with therapy and nursing, customer service is critical for a successful patient experience. At RiverSpring Rehabilitation, located on the campus of the Hebrew Home […]