Kotter’s 8 step Model of Change
John Kotter (1996), a Harvard Business School Professor and a renowned change expert, in his book “Leading Change”, introduced 8 Step Model of Change which he developed on the basis of research of 100 organizations which were going through a process of change. The 8 steps in the process of change include: creating a sense of […]
7 Best Practices for Hospitals’ Training & Development Programs
As healthcare provider shortages loom, hospital and health system training and development programs become increasingly important. Such programs can help retain current employees, improve their skills and positively impact the overall quality of a health system — something that is increasingly important in a value-based world. Yet, training and development initiatives aren’t often a top […]
National Nursing Home Quality Improvement Campaign
This fact sheet focuses on the goals of consistent assignments in the healthcare field. Consistent Assignment (CA) is about the same nurses and assistants being assigned to work with a specific patient almost every time they are on duty. It allows the caretaker and your patient to build stronger bonds than contemporary rotation shifts. Most […]
Staff Scheduling Strategies for Better Care and Better Business
Staffing comprises 50 to 70 percent of a skilled nursing facility’s (SNF) operating budget. Underestimating the importance of healthy staff management strategies and nimble nurse scheduling processes can lead to unnecessary overtime, unbalanced caseloads and even staff burnout. And as all organizations know, an unhappy staff is a very unhappy business. Optimal staff scheduling involves […]
A Free Starter Toolkit for Engaging Staff in Individualizing Care
This Toolkit is a product of Pioneer Network’s National Learning Collaborative on Using the MDS as an Engine for High Quality Individualized Care, made possible with the support of The Retirement Research Foundation. The Collaborative incubated B&F Consulting’s method for engaging staff in individualizing care to improve outcomes for residents. The method first puts in […]
Effective Interpersonal Communication: A Practical Guide to Improve Your Life
Use of effective interpersonal communication strategies by nurses in both personal and professional settings, may reduce stress, promote wellness, and therefore, improve overall quality of life. This article briefly explores the concept of interpersonal communication as it relates to Maslow’s hierarchy of human needs; describes personal variables and the interaction of internal and external variables that can impact communication; and […]
TeamSTEPPS® 2.0 for Long-Term Care
The Agency for Healthcare Research and Quality’s (AHRQ) TeamSTEPPS 2.0 for Long-Term Care curriculum reflects updates to the original TeamSTEPPS in Long-Term Care curriculum, which was released to the public in 2012. Since then, AHRQ released TeamSTEPPS 2.0, an update to the original curriculum that focuses on hospital-based teams. As a result, AHRQ has sponsored […]
Delivering Good Customer Service in LTC
The fastest growing segment of the population is over age 85. With age comes many diseases, falls and accidents that often lead people to rehabilitation. Although you may associate rehabilitation with therapy and nursing, customer service is critical for a successful patient experience. At RiverSpring Rehabilitation, located on the campus of the Hebrew Home […]
Factors Associated with High Job Satisfaction Among Care Workers in Swiss Nursing Home
Cross sectional study of Swiss nursing homes aimed to better understand factors associated with improved job satisfaction. Supportive leadership was most strongly linked with job satisfaction; leadership recruitment strategies and training are recommended. Teamwork, resident safety climate, resonate administrator, staffing, fewer conflicts, less burnout, and fewer physical problems are other factors identified with better job […]
Improving Job Satisfaction and Lowering Turnover Rates
Key points: Introduction– In the book The 7 Hidden Reasons Employees Leave, author Leigh Branham defines turnover as a process of disengagement that occurs over a period of time and that ends with voluntary termination. Theories and models explaining turnover 1979 – William H. Mobley/colleagues- Conceptual model – considered individual, organization, and environmental factors 1994 […]